Support
From the app (fastest)
Help menu → Send Feedback, or Settings → Advanced → Send Feedback. This prefills your RAAD version, macOS version, and which surfaces (MCP, sync) are enabled — you don't have to dig that up yourself. There's an optional tickbox to attach a log excerpt, shown to you in a scrollable preview before it's sent, so nothing leaves your Mac unseen.
RAAD never attaches clip content, window titles, or app names to a feedback report. That's the same privacy promise the rest of the app makes, and it applies here too — see the security policy.
If sending fails (no network, or a bug in the sending itself), the sheet falls back to a
mailto: link so a bug report that can't be sent because of a bug isn't a dead end.
hello@raad.app — a person reads this, not a bot.
Before you write in
Check troubleshooting first — MCP client connection issues, the CLI symlink, paste not working, and search not finding something are all covered there, and most tickets turn out to be one of those.
What to include
- What you expected to happen, and what happened instead.
- Your RAAD version (Settings → About) and macOS version.
- Whether MCP or sync is turned on.
- Steps to reproduce, if you have them — even approximate ones help.
You don't need to include a screenshot of the clip that triggered the bug unless it's directly relevant and you're comfortable sharing it — describe the shape of the content (e.g. "a long code block with emoji in it") where you can instead.